Shipping & Returns

ORDER PROCESSING
Please note that the order processing time is up to 24 hours. This includes preparing your items, performing quality checks, and packing for shipment.

Orders that are received before 1:00pm PST Monday-Friday will be processed on the same day.

Orders after 1:00pm PST Monday-Friday will post and process the next business day.

Orders placed after 1:00pm PST on Fridays will be processed and shipped the following Monday, unless it’s a Holiday, at which time it would ship the next open and operating business day.

ORDER SHIPPING
The time for your item(s) to travel from our warehouse to your destination usually takes anywhere
from 5-7 business days from time of order dispatch*

*Shipping time is estimated and starts from the date of dispatch, rather than the date of order,
and can take longer than the expected date due to address inaccuracies, customs clearance procedures, holiday closures, or other reasons.

Prices shown are exclusive of US State Taxes, and do not include other taxes which may be applied in your country.

For delivery in countries/regions outside of the US, we do our best to facilitate customs clearance. However, delivery times may be delayed beyond our control by customs.

Orders posted to countries outside of the US may be subject to import charges (Duties and Taxes). RevitaLash Cosmetics accepts no responsibility for these charges and the customer is responsible for providing necessary documentation and charges and liaising with customs** to ensure timely delivery.

**We ask that you allow up to 20 working days for international orders as on occasions, delays can occur.

Please note that we are currently unable to ship to the following countries: Russia

ORDER TRACKING
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched. Please note, this can take longer during sale periods and holidays. Please allow 5-7 business days for delivery of your items.

Once your package(s) have been shipped from our US location, you will receive a notification with your tracking details.

SHIPPING RESTRICTIONS

Due to regulatory requirements in Canada, Chile and Australia, we are unable to sell or ship Revitalash Advanced, RevitaLash Advanced Sensitive, RevitaLash Advanced Pro, RevitaBrow Advanced or our Volume Enhancing Foam. However, feel free to shop our colored cosmetics and if you need to find a distributor near you, please do not hesitate to reach out to our customer care team via email using customercare@revitalash.com where they will be able to assist you accordingly.

RETURNS INFORMATION

OUR 90 DAY PRODUCT PROMISE
We hope you’ll fall in love with our products, but if for any reason you are not completely satisfied with a product purchased through revitalash.com, we will gladly find a solution for you. Simply return the unused portion of your product within 90 days, and we will send you a replacement, or credit to your account, for the full amount of the purchase, less your original shipping & handling costs.

Should you have additional questions, or require further assistance, please contact our customer care
team at customercare@revitalash.com

LATE RETURNS
Your item(s) should be sent back to us within 90 days of order receipt. Returns outside this period may only be accepted at the discretion of RevitaLash Cosmetics, and if accepted, will be replaced with a gift card in the amount equal to the product purchase amount less shipping and handling costs.

PRODUCT VARIATIONS
We have made every effort to accurately depict the color of the products that appear on the RevitaLash Cosmetics website. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

RETURNING YOUR PURCHASE
Once you’ve made the decision to return your product, please note you have 90 days from the date you received your order to return it. Please follow the below steps when initiating your return: 

1. Start you return here or reach out to our customer care team at customercare@revitalash.com
2. Enter your order number and email address to locate your order.
3. Select which items you would like to return.
4. Select the reason for your return.
5. Select where and how you would like to return your product to us.
6. Submit your return
7. You will receive an email directly from FedEx. This email will include your prepaid return label. Please print this label and place it on the outside of the box, or envelope, containing the product you are returning. Should your return label not appear in your inbox, please check your junk or spam folder.

Once completed, please drop-off your package at your nearest FedEx location. Once we have received your return at our warehouse, our Returns Department will begin processing your return. This process typically takes about 7-10 business days.

ADDITIONAL INFORMATION
To ensure your return reaches us promptly, and is covered by our free returns policy, note that items must be returned from the same country to which they were delivered. Orders returned outside the US may incur additional charges or be delayed in, or held up by customs.

We prefer that items are returned to RevitaLash Cosmetics via FedEx so that they are protected and insured. You can return using any secure means, but we may not be able to accept liability. If you choose to do this, please send your return to the following address:

Athena Cosmetics
2510 E. Sunset Rd
Bldg. 5 Ste 175
Las Vegas, NV 89120
United States of America

RECEIVING A REFUND
You can choose to receive your refund either as a gift card redeemable on our website or back to the original payment method such as a credit card. If you paid for your order with a gift card, your gift card will be credited for the purchase amount less your shipping charges.

The processing time for your refund may vary depending on the payment method and processing times between payment providers: Please allow at least 10 business days for returns/refunds to be processed.

Credit Card: We will credit your account within 10 business days upon receipt of your returned product. Please allow 5-7 business days for the refund to be visible in your account.

PayPal: Your refund will be visible in your PayPal account within 5-7 business days of your refund being issued.

AfterPay: Purchases made using AfterPay will be credited back to your card within 5-7 business days of your refund being issued.

Gift Card: If a gift card was originally used to make your purchase, any refund due to you will be credited back to that same gift card.

Your shipping costs will be excluded unless the returned item is determined to be faulty.

REPEATED RETURNS
We offer a flexible returns policy to make your online shopping experience easy and seamless. We do monitor the number of returns & replacement orders made by customers and continued returns in breach of our terms of use will be flagged and may, at our discretion, lead to the closure of your RevitaLash Cosmetics account or future orders being refused.

REPLACEMENT ORDERS
Replacement orders are initiated under specific circumstances, such as product defects or missing items, and are typically sent using USPS or FedEx. In the case of defective products, it is required to request a replacement within our 90 day product promise. Orders that were not delivered by USPS will be shipped FedEx Ground with a signature requirement. If signature requirement cannot be obtained for any reason, a replacement will not be authorized.

Customers seeking replacements for defective items must provide their request with photographs of the defective products. We make every effort to process replacement orders on the same day contact is made, provided it falls within our business hours of Monday through Friday 8:00am to 4:00pm PST, excluding holidays.