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FAQ

Thank you for your interest in RevitaLash®Eyelash Conditioner and for taking the time to contact us. Developed by an ophthalmologist, RevitaLash®is a cosmetic eyelash conditioner that combines a unique set of functional cosmetic ingredients to enhance the attractiveness and beauty of your natural eyelashes. Since its introduction in 2006, Athena Cosmetics has created several new and exciting products to our line of innovative cosmetics; including RevitaBrow®, Hair by RevitaLash®, Volumizing Mascara by RevitaLash®, Volumizing Primer by RevitaLash®. 

STANDARDIZED ANSWERS TO FREQUENTLY ASKED QUESTIONS
RevitaLash® Eyelash Conditioner

  

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Possible Allergic Reactions

First, please be sure you are using RevitaLash®as directed on the package insert. Remember: only a small quantity of RevitaLash® is needed to enhance the beauty of your natural eyelashes.

RevitaLash® has been shown to be safe to the skin in multiple tests conducted by independent research laboratories. In the tests, no symptoms of skin sensitization (contact allergy) were observed in the human test subjects. However, as with any cosmetic product, some individuals may be allergicto one or more ingredients of the product. If you know that you have a sensitivity or are allergic to any of the ingredients in RevitaLash®, or if you suspect that you may be allergic to any of the ingredients, do NOT use RevitaLash®. If you suspect that you may have had or are having an allergic reaction, stop using the product and consult a physician immediately.

Some RevitaLash® users have reported a mild irritationat the base of the eyelashes. If you experience such irritation, either reduce or discontinue the use of RevitaLash® Eyelash Conditioner until the irritation goes away. If the irritation persists, discontinue use completely and consult your physician.

 

Will RevitaLash® give my eyelashes more curl?

Many of our customers have noticed that, after using RevitaLash®for just a few weeks, their eyelashes show a significantly more “youthful” curl. There are many ways in which the RevitaLash®formula improves the appearance, beauty and attractiveness of your natural eyelashes. Our research shows that this remarkable CURL EFFECT is one of the ways that the functional cosmetic ingredients in RevitaLash® will improve the beauty of your eyelashes. A beautiful curl to your lashes will certainly enhance their attractiveness!

 

Use of RevitaLash® By People With Cataracts

Our tests have shown that, when used as directed, RevitaLash®does not get into the eyes and, therefore, should not have any physiological effect on your eyes. All of the ingredients in RevitaLash® have an excellent safety profile; however, as a precaution, if you have cataracts or are concerned about developing cataracts, we advise you to consult with your physician or ophthalmologist.

 

Use After Cataract Surgery

Our tests have shown that, when used as directed, RevitaLash®does not get into the eyes and, therefore, should not have any physiological effect on your eyes. All of the ingredients in RevitaLash®have an excellent safety profile; however, as a precaution, if you have had cataract surgery, we advise you to consult with your ophthalmologist prior to using RevitaLash®.

 

Dry Eye & Lasik Surgery

Our tests have shown that, when used as directed, RevitaLash®does not get into the eyes and, therefore, should not have any physiological effect on your eyes. All of the ingredients in RevitaLash® have an excellent safety profile; however, as a precaution, if you have had LASIK surgery or if you use artificial tear drops for dry eyes, as a precaution, we advise you to consult with your ophthalmologist.

 

Use By People With Glaucoma

Our tests have shown that, when used as directed, RevitaLash®does not get into the eyes and, therefore, should not have any physiological effect on your eyes. All of the ingredients in RevitaLash®have an excellent safety profile; however, as a precaution, if you have glaucoma or if you suspect that you may have glaucoma, we advise you to consult with your physician or ophthalmologist prior to using RevitaLash®.

 

Changes in Eye Pressure

Our tests have shown that, when used as directed, RevitaLash®does not get into the eyes and, therefore, should not have a physiological effect on your eyes, including the intraocular pressure (IOP). In fact, tests conducted by an independent research laboratory, under the supervision of a board certified ophthalmologist, showed that daily use of RevitaLash®had no effect on IOP. However, as a precaution, if you have concerns, we advise you to consult with your physician or ophthalmologist prior to using RevitaLash®.

 

Discoloration around the Eye

Some RevitaLash®users have reported a mild darkening of the skin at the base of the eyelashes. If this is of concern to you, do not use RevitaLash®or, if you notice such discoloration and it bothers you, please discontinue use of RevitaLash®.

 

Changes in Color of the Eye (Iris)

Our tests have shown that, when used as directed, RevitaLash®does not get into the eyes and, therefore, should not have any physiological effect on your eyes, including the color of your eyes (iris). However, as a precaution, if you have concerns, we advise you to consult with your physician or ophthalmologist prior to using RevitaLash®.

 

Breast Feeding and Pregnancy

The safety of RevitaLash®has been demonstrated in multiple studies conducted by independent research laboratories. RevitaLash®has been shown in these tests to be safe to the skin and to eyes in adult study subjects. However, none of the study subjects were pregnant or breast feeding. Therefore, while we have no scientific reason to believe that RevitaLash®poses a safety risk to women who are pregnant or breast feeding, as a precaution, we advise that you not use RevitaLash® if you are pregnant or breast-feeding without first consulting with your physician.

 

Chemotherapy

The safety of RevitaLash®has been demonstrated in multiple studies conducted by independent research laboratories. RevitaLash®has been shown in these tests to be safe to the skin and to eyes in adult study subjects. However, none of the study subjects were undergoing chemotherapy. While we have no scientific reason to believe that RevitaLash®poses a safety risk to men or women who are undergoing chemotherapy, it is advisable for any person undergoing chemotherapy to consult their physician before using any new product. Therefore, as a precaution, we recommend that you consult with your physician before using RevitaLash® if you are undergoing chemotherapy.

 

If RevitaLash® Gets Into Your Eye

Because RevitaLash®is used around the eyes, we have taken care to formulate our product with ingredients that have excellent safety profiles. In addition, our tests have shown that, when used as directed, RevitaLash®does not get into the eyes and, therefore, should not have a physiological effect on your eyes. However, if a small quantity of RevitaLash®accidentally gets into your eye, we recommend that you lightly splash a little tap water in the eye in order to dilute and rinse away the RevitaLash®.

As a helpful reminder, we recommend that you be careful not to over-saturate the RevitaLash®application brush. Remember that you only need to apply a small quantity of RevitaLash® daily to enhance the beauty of your natural eyelashes.

 

Ingredient Questions

Thank you for your interest in RevitaLash®Eyelash Conditioner and for taking the time to contact us. Developed by an ophthalmologist, the formula for RevitaLash® Eyelash Conditioner is composed of several different functional cosmetic ingredients, all in specific proportions, and all of which together contribute to the appearance of more beautiful, natural eye lashes.

All of the ingredients in RevitaLash®have been tested and have excellent safety profiles. Periodically, we may make changes to the formula in order to improve its eyelash beautification function. In June of 2011, Athena Cosmetics introduced to the marketplace our latest, most improved formula to date: RevitaLash®-ADVANCED. 

All of the ingredients in RevitaLash®-ADVANCED are listed on the box. Please see your RevitaLash®-ADVANCED box for a complete list of ingredients. If, for some reason, you do not have this box, the ingredients are as follows: Water/Aqua/EAU, Serenoa Serrulata Fruit Extract, Panax Ginseng Root Extract, Dechloro Dihydroxy Difluoro Ethylcloprostenolamide, Biotin, Carmellia Oleifera Leaf Extract, Swertia Japonica Extract, Biotinoyl Tripeptide-1, Octapeptide-2, Calendula Officinalis Flower Extract, Triticum Vulgare (Wheat) Protein, Phenoxyethanol, Chlorphenesin, Glycerin, Cellulose Gum, Butylene Glycol, Pentylene Glycol, Phosphoric Acid, Disodium Phosphate. 

The functional cosmetic ingredients in RevitaLash® are intended solely to beautify and enhance the appearance of your natural eyelashes.

 

Changes to the RevitaLash® formula

The formula for RevitaLash® Eyelash Conditioner is composed of several different functional cosmetic ingredients, all in specific proportions, and all of which together contribute to the appearance of more beautiful, natural eye lashes. All of the ingredients in RevitaLash®have been tested and have excellent safety profiles. Periodically, we may make changes to the formula in order to improve its eyelash beautification function. In June of 2011, Athena Cosmetics introduced to the marketplace our latest, most improved formula to date: RevitaLash®-ADVANCED.

All of the ingredients in RevitaLash®-ADVANCED are listed on the box. Please see your RevitaLash®-ADVANCED box for a complete list of ingredients. If for some reason you do not have this box, the ingredients are as follows: Water/Aqua/EAU, Serenoa Serrulata Fruit Extract, Panax Ginseng Root Extract, Dechloro Dihydroxy Difluoro Ethylcloprostenolamide, Biotin, Carmellia Oleifera Leaf Extract, Swertia Japonica Extract, Biotinoyl Tripeptide-1, Octapeptide-2, Calendula Officinalis Flower Extract, Triticum Vulgare (Wheat) Protein, Phenoxyethanol, Chlorphenesin, Glycerin, Cellulose Gum, Butylene Glycol, Pentylene Glycol, Phosphoric Acid, Disodium Phosphate. 

The functional cosmetic ingredients in RevitaLash® are intended solely to beautify and enhance the appearance of your natural eyelashes.

 

Does RevitaLash® contain a “drug” ingredient?

No. All of the ingredients in RevitaLash® are functional cosmetic ingredients that serve a cosmetic purpose.

 

Is RevitaLash® FDA approved?

No. Cosmetic products are not cleared or approved by the FDA. It is the responsibility of the cosmetic manufacturer to substantiate the safety of their product and to verify that their claims are accurate and truthful. RevitaLash®has been tested in numerous studies by reputable, independent research laboratories and in every case been found to be very safe. Multiple cosmetic safety consultants have independently reviewed the safety information on RevitaLash®and concluded that RevitaLash®is safe. Independent ophthalmologists have also reviewed the safety information on RevitaLash®and concluded that RevitaLash® is a safe cosmetic product.

 

Ingredients RevitaLash® does NOT contain:

“Does RevitaLash®contain any of the following ingredients: quanternium, benzalkonium chloride, ammonium laurel and laureth sulfates, hormones, methyl parabens, urea or uric acid, bimatoprost, paba or propylene glycol?”

No. RevitaLash®does NOT contain any of the above ingredients. Specifically, RevitaLash®does NOT contain quanternium, benzalkonium chloride, ammonium laurel and laureth sulfates, hormones, methyl parabens, urea or uric acid, bimatoprost, paba or propylene glycol.

 

Wearing Mascara after applying RevitaLash®

When used as directed, RevitaLash® should not interfere with mascara use. However, if you use multiple cosmetic eye products, it is important to thoroughly clean your skin to avoid clogged pores that can cause irritation.

 

Permanent Make Up and RevitaLash®

RevitaLash®should not affect your permanent eyeliner. If you have just recently finished getting your permanent make up application, please make sure the tattooing has completely healed and consult with your tattoo consultant or physician prior to using RevitaLash®.

 

Contact Lenses

Our tests have shown that, when used as directed, RevitaLash®does not get into the eyes. Therefore, RevitaLash® is safe for use with contact lenses.

 

False Eyelashes

When used as directed, RevitaLash® is safe for use with eyelash extensions or false eyelashes.

MEDICAL CONDITIONS 

Customers often ask questions regarding specific medical conditions.
PLEASE NOTE: We always answer these questions with the factual statement that RevitaLash® Eyelash Conditioner is a cosmetic and therefore is NOT a treatment for any medical condition. Customers with medical questions should always be referred to their physician for answers. Below are just a few examples of frequently asked questions regarding specific medical conditions and the appropriate answers:
 

Alopecia Areata

RevitaLash®Eyelash Conditioner is a cosmetic. RevitaLash®is intended only to improve the appearance and enhance the beauty of your natural eyelashes. RevitaLash®Eyelash Conditioner is NOT a treatment for any medical condition. If you have a medical condition, such as Alopecia, consult with your physician and/or dermatologist.

 

Blepharitis

RevitaLash®Eyelash Conditioner is a cosmetic. The sole purpose of RevitaLash®is to enhance the beauty and appearance of your natural eyelashes. RevitaLash®Eyelash Conditioner is NOT a treatment for any medical condition. If you have blepharitis, or any other medical eye condition, consult with your physician or ophthalmologist and do NOT use RevitaLash®.

 

Trichotillomania (pulling eyelashes out)

Please note that RevitaLash®Eyelash Conditioner is NOT a treatment for any medical condition. RevitaLash® is intended only to improve the appearance and enhance the beauty of your natural eyelashes. If you have a medical condition, please consult your physician or ophthalmologist.

 

Eyelashes Falling out

RevitaLash®Eyelash Conditioner is a cosmetic. RevitaLash®is intended only to improve the appearance and enhance the beauty of your natural eyelashes. RevitaLash® Eyelash Conditioner is NOT a treatment for any medical condition. If you have a medical condition in which your eyelashes fall out, consult with your physician and/or ophthalmologist.

 

Is RevitaLash® a treatment for loss of eyelashes?

RevitaLash®Eyelash Conditioner is a cosmetic. RevitaLash®is intended only to improve the appearance and enhance the beauty of your natural eyelashes. RevitaLash® Eyelash Conditioner is NOT a treatment for any medical condition. If you have a medical condition associated with a loss of eyelashes, please consult your physician.

 

Can RevitaLash®be used to treat hypotrichosis?

RevitaLash®Eyelash Conditioner is a cosmetic. RevitaLash®is intended only to improve the appearance and enhance the beauty of your natural eyelashes. RevitaLash®Eyelash Conditioner is NOT a treatment for any medical condition. If you have a medical condition such as hypotrichosis, please consult your physician or ophthalmologist.

 

“How long do I have to use RevitaLash®?”

With your first bottle of RevitaLash®, we are confident you will reach your goal of having more beautiful, natural eyelashes. In order to maintain the natural beauty of your eyelashes, we recommend that you continue to use RevitaLash® daily, at least 3 or 4 times per week.

 

Length of use for one tube

Used as directed, one tube of RevitaLash®-ADVANCED (3.5 ml) usually lasts approximately 6 months.

 

Use in the morning

We recommend using RevitaLash®in the evening, after you have removed your eye makeup. However, if you do use it in the morning, please follow the instructions on the package insert and allow at least 5 minutes before applying your daily facial products. When used as directed, RevitaLash® should not interfere with mascara use.

As a helpful reminder, we recommend that you be careful not to over-saturate the RevitaLash®application brush. Remember that you only need to apply a small quantity of RevitaLash® daily to achieve beautiful looking eyelashes.

 

Use on Eyebrows

We have had many reports from our current customers that RevitaLash®, when applied to the eyebrows, also helps improve the appearance and beauty of your eyebrows. RevitaBROW®is a product which we have specially formulated for the beautification of the eyebrows. RevitaBROW® has a sanitary applicator brush specifically designed for the eyebrows.

 

Can children use RevitaLash®?

The safety of RevitaLash®has been demonstrated in multiple studies conducted by independent research laboratories. RevitaLash®has been shown in these tests to be safe to the skin and to eyes in adult study subjects; however, none of the subjects in these studies were under 18 years of age. As a precaution, we therefore recommend that RevitaLash® not be used by children under the age of 18.

 

Customer Service

Customer service is very important to us. If you purchased directly from our website and are dissatisfied with the product, we will send you a full refund, less shipping and handling fees, within 90 days of purchase, provided you send the product back to the address listed on your box, along with a copy of your invoice. Once we receive the product, you will be promptly refunded.

If you purchased the RevitaLash® product through another source, you will need to return the product to that location according to their return policy. Please contact us if you have any questions.

 

Animal Testing and Animal Ingredients

No animal testing was performed in the production of RevitaLash®, and there are no animal by-products in RevitaLash®. None of the safety tests conducted using RevitaLash®involved animal testing. Production of RevitaLash® is “cruelty-free.”

 

How do I purchase RevitaLash®?

Revitalash® can be purchased through our website at www.revitalash.comor at many fine medi-spas, salons and physician’s offices around the world.

 

What if I discontinue use of RevitaLash®?

With your first bottle of RevitaLash®, we are confident you will reach your goal of having more beautiful, natural eyelashes. In order to maintain the natural beauty of your eyelashes, we recommend that you continue to use RevitaLash®daily, at least 4 or 5 times per week. If you discontinue use of RevitaLash® Eyelash Conditioner, your eyelashes will gradually return to their original appearance.

With RevitaLash® Eyelash Conditioner, we are confident that the beauty and attractiveness of your natural eyelashes will be enhanced.

 

New Products

Our Research and Development Department is actively working on new, unique, innovative, safe, high quality cosmetic products to bring to the public.

 

Is RevitaLash® safe to use on lower lashes?

Thank you for your interest in RevitaLash®Eyelash Conditioner and for taking the time to contact us. Developed by an ophthalmologist, RevitaLash® is a cosmetic eyelash conditioner that combines a unique set of functional cosmetic ingredients to enhance the attractiveness and beauty of your natural eyelashes.

RevitaLash®is safe for use on both the upper and lower eyelashes. However, if you use RevitaLash® on your lower eyelashes, please use only a small amount of the product so the product stays where it is applied. 

As a helpful reminder, we recommend that you be careful not to over-saturate the RevitaLash®application brush. Remember that you only need to apply a small quantity of RevitaLash® daily to enhance the beauty of your natural eyelashes.

 

Can Men use RevitaLash®?

Yes. RevitaLash® improves the attractiveness of both women and men’s natural eyelashes.

 

Sales on Other Websites

As the manufacturer of RevitaLash®, we are able to assure you of our product’s quality and integrity only when it is purchased on our website [www.revitalash.com], or on a website that has been authorized by Athena Cosmetics, Inc. to carry our product (and which displays our “authorized reseller” symbol), or at an authorized professional reseller’s office; such as a doctor’s office, a medi-spa, or an aesthetician’s studio.

If our product is purchased on any unauthorized website or reseller, we cannot confirm the integrity or authenticity of the product.


Thank you for your interest in RevitaLash® Eyelash Conditioner and for taking the time to contact us. We are delighted to hear that you are happy with our products. Be sure to tell all your friends!


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